by ethicalbillingservices | May 22, 2020 | Customer Service, Patient Care, Tele-medicine
We can all use a little help sometimes, especially now, right? Nothing can replace the support of friends and family, but there are times when we need more. Like the insight and direction from a skilled and empathic professional who has no vested interest in the...
by ethicalbillingservices | May 3, 2020 | Best Office Practices, Customer Service, Patient Care
The covid-19 pandemic has caused major disruption to normal life. Uncertainty, fear and hardship are the aftermath for many small businesses, possibly including yours. Instead of being frazzled and paralyzed, I encourage you to shift your thinking. You have an...
by ethicalbillingservices | Feb 13, 2020 | Best Office Practices, Customer Service, HIPAA Compliance
Be Proactive Have clear billing procedures and payment policies in place. Communicate them to your patients verbally and in writing prior to their first appointment. The approach should be respectful and educational. Your patients will appreciate knowing what to...
by ethicalbillingservices | Nov 10, 2019 | Customer Service
Meeting a customer’s expectations is the cornerstone of good customer service. This is achieved by consistently providing the same satisfactory experience at each encounter. This is true for all businesses, whether a single massage practice or a luxurious, high-end...
