Be Proactive
Have clear billing procedures and payment policies in place. Communicate them to your patients verbally and in writing prior to their first appointment. The approach should be respectful and educational. Your patients will appreciate knowing what to expect.
Not Reactive
Don’t wait until there is a problem to address your payment policies with your patients. This can damage the patient-provider relationship and create financial hardship for both. It can inpact your social media reputation as well.